Fred F. Reichheld
Fred F. Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, helping companies achieve results through customer and employee loyalty. His work in the area of customer and employee retention completely quantifies the link between loyalty and profits. He is famously known as the creator of the Net Promoter system of management (NPS)—used by thousands of companies worldwide. This system creates a culture focused on earning the passionate loyalty of customers. Additionally, NPS is so much more than a score, it’s a way of doing business.
Fred’s vision was to create a system that builds on the NPS score and requires every level of the organization to be rigorously, and consistently focused on the quality of customer and employee relationships first. Installing the Net Promoter System requires a strategic commitment by company leadership because it defines cultural values and core economics that affect every part of the business system.
Hear from Fred about how Winning on Purpose, the title of his most recent book, and the subject of a recent Powur executive team book report immersive project, could fundamentally change the success of your business individually and ours as a collective. It’s about enriching the lives of our customers—and all our stakeholders including sellers, installers, and employees—and in doing so reach our goals faster and stronger.
In Winning on Purpose, Fred explains how NPS helps companies become truly customer-centric, unleashing profitable growth through converting more customers into promoters, and fewer into detractors. Top companies across multiple industries have used the NPS system to generate extraordinary results. Companies that have stated they use NPS to track customer loyalty include American Express, Southwest Airlines, Microsoft, General Motors, Lego, Procter & Gamble, Cigna, Four Seasons Hotels, Verizon, Home Depot, Neiman Marcus, Scripps, and many more. And now YOU get to hear directly from Fred about the strategies, philosophies and methodologies you can employ in your own business that will help you reach new heights.
Lynne Twist has dedicated her life to alleviating poverty and hunger and supporting social justice and environmental sustainability. She influences change directly and indirectly for countless people in multiple ways, including her work with The Pachamama Alliance, as a global citizen, a powerful and worldly voice, author & contributor, and a transformation and fundraising consultant.
In 1995, she along with her husband, Bill, and a group of people answered a call from the Amazon rainforest and Mother Earth herself. At the invitation of leaders of the Achuar indigenous people of Ecuador, they traveled to their Amazon home, and learned of the urgent threat to their lands and culture, and a request for allies from the North who would “change the dream of the modern world.” Upon their return to the U.S., the group committed to a partnership with the Achuar, and The Pachamama Alliance was founded.
This is your invitation to experience Awakening the Dreamer first-hand—the program which led to the founding of Powur! In 2010, Jonathan Budd attended an Awakening the Dreamer — Changing the Dream symposium, and was profoundly impacted. Jonathan decided to dedicate his life to using business as a force for global impact, which ultimately led to the founding of Powur.
This is your chance to be inspired, impacted, and profoundly moved by the very same program which led to the creation of our amazing company. This program is an event unto itself and alone justifies your time and investment in attending Powur World. This segment could very well be a defining moment for you and your business.
Did you know? Powur donates to Pachamama on a per installation basis plus discretionary giving from our Powur community. You can see the work we support in Pacha’s five-year impact report.
We all know girls rule the world, but do you know the tips, tricks, insights and methods of the women who are crushing it in Powur? You’ll learn how you can lead with head and heart and build thriving businesses in the process.
It’s a remote world and the days of spending hours driving from appointment to appointment are long gone. This means time and location freedom are more possible than ever. Learn how to be effective at remote selling and close deals anywhere.
We all know it’s a social media world. But are you leveraging these tools to present yourself as the go-to solar expert in your community? Learn how the pros use social media tools to generate business, encourage referrals and build their personal brands.
Transforming entrepreneurs from the inside out is a passion and a practice for Francisco Jara. Transformed by his own entrepreneurial and volunteer experiences, Francisco has created a life dedicated to helping ambitious leaders unlock their great, inner potential. You’ll hear from Francisco how giving and growing are interlinked and how you can tap into powerful flow states to reach your maximum potential.
For our ambitious early birds, Francisco will treat us to a breath work exercise to get into an optimal flow state at the start of Day 2.